Malaysia Consumer Day 2013 (HPM 2013)

Malaysia Consumer Day 2013 is just around the corner! Let’s celebrate it by participating in 11 competitions held in the national level.

SWITCH!: National Energy Efficiency Awareness Campaign

SWITCH! is an effort by Non-Government Organisation (NGO) with the support from government and industries to increase the awareness on importance of ‘efficiency’ in the usage of energy and to play our roles and responsibility together with the government.

Do You as Consumer Aware Enough?

Learn more about consumer and consumerism by clicking on the picture.

Danger of Counterfeit and Fake Products

Dou you know counterfeit is really a serious problem to the world? Find out more about counterfeit by clicking on this picture.

Federation of Malaysian Consumers Associations (FOMCA)

FOMCA is a national non-govermental organization, which is the umbrella body of registered consumer associations in Malaysia. Find out more at their website.

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Showing posts with label info. Show all posts

Monday, July 15, 2013

10 Counterfeit Food Products Usually Consumed

Most perspicacious shoppers might guess that a pile of supposed Louis Vuitton handbags being hawked by a shady sidewalk vendor for $20 a pop are probably not authentic. But how about a lovely-looking bottle of extra-virgin olive oil on the shelf of the supermarket? Even the most shrewd of shoppers might not suspect that behind the label lurk 12 ounces of, say, humdrum corn oil. Welcome to the world of food fraud.

While a knockoff purse may pose little more harm than embarrassment upon its discovery, phony food can be a cause for concern. It can lead food allergy sufferers dangerously astray. As well, some items being used aren’t meant for human consumption, while others contain toxic components such as lead or melamine. While the list of foods on the database is extensive, here are some of the most commonly-consumed ones to be on the lookout for.

1. Orange juice

What could be complicated about orange juice? It is made from oranges, juiced — except when it’s not. That some juice makers feel compelled to regularly pump up their product with non-orange ingredients seems farfetched, but they do it. And in fact, orange juice is one of the most popular items to have suspect ingredients sneaked into the mix. The FFD is chock full of faux orange juices, one of the most shocking reveals a mixture of beet sugar, corn sugar, monosodium glutamate, ascorbic acid, potassium sulfate, orange pulp wash, grapefruit solids, and a byproduct from a water distillation system.

2. Honey

Honey is one of the most commonly mislabeled foods, representing 7 percent of food fraud cases. Last year, Food Safety News tested honey and found that 75 percent of store-bought honey didn’t contain pollen. People are still buying a product made from bees, but with no pollen food regulators are unable to identify the honey’s source. Consequent testing found that a third of all phony honey was imported from Asia and was contaminated with lead and antibiotics.

3. Truffle oil

This one comes as a shock to any self-respecting foodie upon its discovery. The fancy truffle oil that home chefs and beloved restaurants drizzle across pizza, pasta, and salads … isn’t flavored with real truffles. No, most commercial truffle oils are created by mixing olive oil with a synthetic petroleum-based flavoring agent, commonly 2,4-dithiapentane. Real truffle oil may be hard to find, but check the label for truffle “aroma” or “essence” to spot the imposter oils.

4. Blueberries

Berries, and blueberries in particular, have become a superfood darling and consequently, commonly faked – there’s a pretty lengthy list of retail food items that contain words or photos suggesting that real blueberries were used in the products, when in fact, they weren’t.

The nonprofit Consumer Wellness Center reported that many "blueberries" in popular products they found were nothing more than glops of sugar, corn syrup, starch, hydrogenated oil, artificial flavors and artificial food dye blue No. 2 and red No. 40.

5. Milk

Milk is one of the most commonly adulterated food items out there. A look at the FFD turns up pages of search results for milk, with a nightmarish list of adulterants. For starters: Melamine, non-authentic animal sources, formaldehyde, urea, hydrogen peroxide, machine oil, detergent, caustic soda, starch, non-potable water, cow tallow and pork lard.

6. Fish

Between sustainability issues and mercury levels, many of us are obsessively diligent about the fish we buy. So it’s depressing and distressing to discover that a study by Oceana from 2010 to 2012 found that 33 percent of the 1,215 samples they analyzed nationwide were mislabeled according to FDA guidelines. The samples were collected from 674 retail outlets in 21 states.

Samples labeled as snapper and tuna had the highest mislabeling rates (87 and 59 percent); only seven of the 120 samples of red snapper purchased nationwide were actually red snapper, the other 113 samples were another fish.

At the same time, farmed fish gets sold as wild catch and scallops are sometimes stamped-out whitefish. And buyer beware: A Consumer Reports study included a "grouper" sample that was really tilefish, a fish that contains frighteningly high levels of mercury.

7. Saffron

Few spices are as exotic or expensive as saffron, and consequently, few spices are knocked off as frequently. Commonly standing in for the costly crimson threads, according to the FFD, are creative adulterants such as marigold and calendula flowers, turmeric, corn silk, poppy petals, died onions, gypsum, chalk, starch, borax and glycerine, tartrazine, barium sulfate, sandalwood dye, colored grass, and red-dyed silk fiber.

8. Olive oil

Researchers have found that olive oil is the food most vulnerable to food fraud. In most cases consumers are getting a lesser quality than what is labeled – regular olive oil instead of extra virgin, or a cheaper, non-Italian variety being sold as Italian. But olive oil is also frequently diluted with imposter oils such as hazelnut oil, corn oil, sunflower oil, peanut oil, vegetable oil, soybean oil, palm oil and walnut oil. One sample even contained lard.

In rare instances, varieties of non-food-grade oil may be added in. In one notorious case, more than 600 Spaniards died in 1981 after eating a non-food-grade, industrial rapeseed oil that was sold as olive oil.

9. Pomegranate juice

Pomegranate juice is another food category undone by its own popularity. Ever since pomegranate juice hit the market, it has been lauded for its high antioxidant content, for which consumers are willing to pay a premium. So it’s with no little amount of frustration to find that “pomegranate” juice is often diluted with grape or pear juice, sugar, and high-fructose corn syrup. There have also been reports of completely "synthetic pomegranate juice" that didn't contain any traces of the real juice at all.

10. Coffee

If you buy whole beans and grind them at home, there’s less of a chance that your morning joe has been "enhanced" with the confounding oddities that find their way into ground and instant coffee courtesy of sketchy coffee producers. The following have been found in these forms of coffee: Twigs, coffee husks, roasted corn, roasted barley, roasted soybeans, chicory powder, rye flour, potato flour, burned sugar, caramel, figs, roasted date seeds, glucose, maltodextrins, starch and roasted ground parchment.


The moral of the story? Don't be scared by all of this, but be aware. Buy whole foods when you can. Shop at trusted co-ops and farmers markets when possible. Know that well-known names and bigger brands should be somehwat reliable, since they have a lot to lose if they're busted for mislabeling. And look out for deals that seem to good to be true; that super cheap saffron could well be nothing more than died daisy petals.

Saturday, June 22, 2013

Criteria to be Considered Before Purchase


There are a lot of consumers who often purchase items that are broken, counterfeit and even hazardous.

What are the criteria to be considered before a consumer makes a purchase? Here are the list as provided by the Malaysia's Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC) on their official website:
  • Place of origin of products, including name and address of manufacturers, importers, wholesalers, agents or distributors, group of product, model/stock number and trademark.
  • Date of manufacture and expiry date.
  • Minimum weight, quantity, amount or load of goods.
  • General product information  including content, capacity, user guide and limitations
  • Specific descriptions of the product content such as list of materials, the ratio of the ingredients and nutritional information.
  • Quality or capability of the product such as sign of approval and grades (e.g.: SIRIM, Suruhanjaya Tenaga).
  • Specific terms of sale, including proposed price, discounts and special offers.
  • Specific information such as warning, emergency regulations to specific  users (e.g. children).

Thursday, June 13, 2013

What Is Counterfeit?


To counterfeit means to imitate something. Counterfeit products are fake replicas of the real product. Counterfeit products are often produced with the intent to take advantage of the superior value of the imitated product. The word counterfeit frequently describes both the forgeries of currency and documents, as well as the imitations of works of art, toys, clothing, software, pharmaceuticals, watches, electronics, handbags and shoes. Counterfeit products have a fake company logos and brands. In the case of goods, it results in patent infringement or trademark infringement. Illegal drugs may also be counterfeit, e.g. by passing off baking soda as cocaine, a scam which relies on the naivete of the buyer. Counterfeit consumer products have a reputation for being low quality.

The counterfeiting of money is usually attacked aggressively by governments. The counterfeiting of goods is condoned by some governments. Counterfeit money is the most popular product counterfeited.

Read more at Wikipedia.

Wednesday, June 12, 2013

Consumer Protection Laws

    In order to educate and protect the consumers, the government had issued an act in order to protect the consumer in our country.

The Malaysia's Consumer Protection Act 1999 (CPA) (was amended on 2010) is an act which came into effect 1st October 1999. It is a piece of legislation enacted with the main objective to provide greater protection for consumers who acquires goods and services for personal, domestic or household use. This is vital for consumer as the provisions of this act cover areas not covered by other existing laws.

Under the Consumer Protection Act 1999, your rights granted cannot be taken away from you notwithstanding conditions in any agreement that you have signed. Consumers are also protected from products, services, and manufacturing processes that may expose their health and life to danger.

Meanwhile, the Trade Descriptions Act 1972 prohibits misdescription of goods provided in the course of trade and false or misleading indications as to the prices of goods, charges or rates for services, accommodation or facilities. This act was amended to include scratch and win scams, misleading advertisements, sale of imitations or fake products. On August 2011, Trade Descriptions Act 1972 has been subtituted with Trade Descriptions Act 2011.

Other acts protecting consumers are the Direct Sales Act 1993, the Weights and Measures Act 1972, the Hire Purchase Act 1967, the Control of Supplies Act 1961 and the Price Control Act 1946.
You may get the pdf version of the acts here:
Consumer Protection Act 1999

Trade Descriptions Act 1972
 
Trade Descriptions Act 2011
 
Direct Sales Act 1993
 
Weights and Measures Act 1972

Hire-Purchase Act 1967
 
Control of Supplies Act 1961
|| Malay version || English version ||
 
Price Control Act 1946
|| Malay version || English version ||

Price Control and Anti-Profiteering Act 2011

Consumer Tribunals in Malaysia

Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC)

Formerly known as the Ministry of Domestic Trade and Consumers Affairs, the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC)  was established on October 27, 1990 with the aim towards encouraging ethical trade practices and to protect consumer interest.

MDTCC may publish in the Gazette a list of products considered unsafe to be sold and may then require the suppliers or manufacturers of the prohibited products to either recall the products, stop the sale and advertisements of the products, disclose to the public information relating to the characteristics which make the products unsafe, repair or replace the products or refund the purchasers.

The ministry's functions include managing matters related to consumer protection and intellectual property; licensing for manufacturing and sales, direct selling, and selling of petroleum and petrochemical products; implementing weights and measures rules; and registering of trusts companies and businesses. Official site features consumerism education, consumer claim tribunal, goods under price and supply control, acts, statistics, forum, e-aduan and e-tribunal.

The ministry has also set up an interactive and informative consumerism portal known as 1Malaysia Pengguna Bijak (1MPB). Consumer can update themselves with current price of 100 consumer items throughout Malaysia through Pricewatch module. It helps consumer plan their spending wisely through price comparison and know the nearest premise that offer fair price. 1MPB also provides SMS services to consumers - price check and subscriptions, complaint and tribunal claim.

Tribunal For Consumer Claims Malaysia

Tribunal For Consumer Claims Malaysia (or TTPM :- Tribunal Tuntutan Pengguna Malaysia) is an independent judicial body established under Section 85,  Part XII of the Consumer Protection Act 1999 and came into force on 15 November 1999.


The primary objective of establishing the Tribunal is to provide an alternative forum for consumers to file claims in a simple, inexpensive and speedy manner.

The Tribunal has the jurisdiction to hear:
  1. any claim in respect of any matter within its jurisdiction   to  hear as provided for under the Act;
     
  2. where the total amount claimed does not exceed RM25,000.00;
     
  3. any claim in respect of any goods or services for which no redress mechanism is provided for under any other written law; and 
     
  4. a claim based on a cause of action which accrues within three  years of the claim.
 For more info about TTPM, please go to the link here.

Federation of Malaysian Consumers Association (FOMCA)

Federation of Malaysian Consumer Associations (FOMCA) is a national non-governmental organization that is voluntary, non-profit and non-political. It is an umbrella body of registered consumer associations in Malaysia.

FOMCA links the activities of consumer associations in Malaysia as well as at the international level and works towards strengthening consumer protection throughadvocacy, lobbying, networking, representation, campaigning and education.
FOMCA was formed primarily to:
  • Strengthen the growth and spread of the organized consumer movement in Malaysia.
  • Resolve consumer issues and promote the rights of consumers.
  • Promote through the purchasing power of consumers a “need-oriented” development that will ensure socio-economic justice and environmental quality of life for all.
  • Coordinate as an advisory body to all the other consumer organization in Malaysia.

Consumers Association Penang (CAP)

CAP is a grassroots non-profit, non-governmental organization registered as a society with the Registrar of Societies, Malaysia since 1970. Unlike consumer organizations in the western world that advice consumers on the value for their money, CAP stresses ‘value for people’.

Through the years, the scope of CAP's concerns has expanded from matters of daily living such as product price and quality to more complex problems of meeting basic human needs, saving the environment from further deterioration, safeguarding human health, advocating for food security and sustainable livelihoods.
As a defender of consumer rights and interests, CAP organizes community awareness campaigns on a broad spectrum of consumer, health, social, economy and environment issues that involves research, education, capacity building, organizing and media work.
Objectives of CAP include:-
  • To educate consumers, balance consumer needs and degree of protection and to provide relevant consumer rights and entitlements.
  • To advice individual consumers and protect their rights.
  • To ensure prices of goods are fair and appropriate with relevance to its quality and value.
  • To work with the existing laws in order to protect consumer’s interest and general health.
  • To encourage the involvement of society and citizens (consumers) in the consideration, standardization and basic provision of their rights.
  • To work towards ensuring production of high quality products.
  • To study the fluctuations in the market with regards to the factors affecting it, and to advice or make suggestions to the ministry and organizations involved in the business and commercial sectors.
  • To carry out activities such as the publication of bulletins and ceiling price lists, as well as forming market organizations and consumer clubs
Through the years, CAPs work has lead to the exposing unethical business behavior in sectors like chemical products, food, pharmaceuticals and health etc. CAP’s advocacy has led to some improvements in the laws to regulate these practices.

Muslim Consumer Association of Malaysia (PPIM)

The Muslim Consumer Association of Malaysia (PPIM) was established in June 1997 by a group of conscientious Muslim professionals and individuals who were concerned with the growing challenges affecting Muslim consumers. PPIM was formed to safeguard the interests of Muslim consumers nationwide through proactive and strategically planned measures. 
Among the campaigns organized by PPIM is the usage of halal logo and the practice of halal certification policy by business industries as a way to inform and to reassure Muslim consumers that their products are  halal and shariah-compliant. Halal means “permissible”, and covers the aspects of slaughtering, storage, display, preparation, hygiene and sanitation. It covers food as well as non-food category of products.

Consumer responsibilities


In the 1980s, CI's then president, Anwar Fazal, led the call to also introduce a set of consumer responsibilities to compliment consumer rights.
These remain crucial principles for many consumer rights organisations today:
  • Critical awareness - consumers must be awakened to be more questioning about the provision of the quality of goods and services.
  • Involvement or action - consumers must assert themselves and act to ensure that they get a fair deal.
  • Social responsibility - consumers must act with social responsibility, with concern and sensitivity to the impact of their actions on other citizens, in particular, in relation to disadvantaged groups in the community and in relation to the economic and social realties prevailing.
  • Ecological responsibility - there must be a heightened sensitivity to the impact of consumer decisions on the physical environment, which must be developed to a harmonious way, promoting conservation as the most critical factor in improving the real quality of life for the present and the future.
  • Solidarity - the best and most effective action is through cooperative efforts through the formation of consumer/citizen groups who together can have the strength and influence to ensure that adequate attention is given to the consumer interest.

Tuesday, June 11, 2013

Consumerism


Consumerism is a social and economic order that encourages the purchase of goods and services in ever-greater amounts. Sometimes, the term "consumerism" is also used to refer to the consumerists’ movement, consumer or consumer activism, which seeks to protect and inform consumers by requiring such practices as honest packaging and advertising, product guarantees, and improved safety standards. In this sense it is a movement or a set of policies aimed at regulating the products, services, methods, and standards of manufacturers, sellers, and advertisers in the interests of the buyer.

In economics, consumerism refers to economic policies placing emphasis on consumption. In an abstract sense, it is the belief that the free choice of consumers should dictate the economic structure of a society (compare producers, especially in the British sense of the term). The term "consumerism" goes back to at least 1915 in the sense of "advocacy of the rights and interests of consumers".

Who Is Consumer?



A consumer is a person or group of people who are the final users of products and or services generated within a social system. Generally it means a person who buys goods and services for his personal use or for domestic or household purpose. The concept of a consumer may vary significantly by context, although a common definition is an individual who buys products or services for personal use and not for manufacture or resale.

In term of economics and marketing, the consumer is the one who pays to consume the goods and services produced. In the absence of effective consumer demand, producers would lack one of the key motivations to sell to consumers.

On the other hand, the law primarily uses the notion of the consumer in relation to consumer protection laws, and the definition of consumer is often restricted to living persons and excludes commercial users. A typical legal rationale for protecting the consumer is based on the notion of policing market failures and inefficiencies, such as inequalities of bargaining power between a consumer and a business. As of all potential voters are also consumers, consumer protection takes on a clear political significance.

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