Tuesday, June 11, 2013

Basic Consumer Rights

Consumers International (CI) introduced EIGHT basic consumer rights which in its view should be available to the consumer. These include the rights to:-
  1. The right to satisfaction of basic needs
    To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.
  2. The right to safetyTo be protected against products, production processes and services that are hazardous to health or life.
  3. The right to be informed
    To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
  4. The right to choose
    To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
  5. The right to be heard
    To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
  6. The right to redress
    To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
  7. The right to consumer education
    To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.
  8. The right to a healthy environment
    To live and work in an environment that is non-threatening to the well-being of present and future generations.


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